This article answers the following queries:
a) How can we check OSS messages owned by us?
b) How to check OSS messages of other users ?
c) How to spool a report on the oss messages created between any 2 intervals?
d) How to view all Oss messages based on their status for any given period?
e) How to export Oss messages list to an excel?
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How to check Oss messages owned by us
Login to Service Market Place and navigate to “ my Inbox” as shown below :
It displays all the customer messages that are owned by you.
(However in the example above there are no messages displayed, as I haven’t created any)
How to check Oss messages owned by others
Please select Customer Messages from the drop down of Search for (highlighted in the above screen) and click on Go button , to proceed to the following screen
As shown in the basic search of above screen, Oss messages can be filtered and viewed based on:
- Customer Number
- Installation Number (based on particular system)
- Reporter Name ( User who has created the message)
- Status ( based on status of message)
- Create date ( based on create date interval)
- Changed within last days (based on last change)
- Priority
- Component
- Message Number
How to spool a report on the OSS messages created between any 2 intervals
Advanced search tab will have much more options than basis search as shown below
For example : If I have to view all Oss messages, which are in Status “In Processing by SAP” and “Customer Action” and whose priority is Very high/High/Low and messages which were created between 15.09.2011 to 22.09.2011, I can select as shown in the above screen.
After selecting all these, click on Search push button which displays all the Oss messages which meets these criteria as shown below:
Click on Down All pushbutton (highlighted) in the above screen, to download these oss messages into an excel sheet for further processing/reporting
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