To improve the loyalty of your customers, there are certain steps that must be taken and these steps I’ll be explaining in this article.
1. Most of my customers are satisfied, why should I worry?
For years, research undertaken by academics and private companies showed that high-quality products and services designed to meet customer needs would create high levels of customer satisfaction, and therefore increase customer loyalty.
An example of a company that studies the way customers react to satisfaction of goods and services is
0 comments:
Post a Comment